TICKETING TERMS AND CONDITIONS
Hayward Street Studios is an arm of Harvest Rain Ltd. We sell tickets on behalf of third parties who present events at Hayward Studios. We do not set the ticket prices or determine seating layouts.
Occasionally, events are cancelled or postponed due to situations which may affect the performers, staff or audience. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket purchasers will be offered seats at any rescheduled event up to the face value of the original tickets or, if the ticket purchaser is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the amount paid for the tickets but will normally exclude any delivery fees paid in respect of the tickets. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rescheduled event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket purchasers of the cancellation. We do not guarantee that ticket purchasers will be informed of such cancellation before the date of the event.
REFUNDS & EXCHANGES
Before purchasing tickets, carefully review the event and seat selection details. We do not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket (including where a ticket does not arrive in the mail) unless (a) we can identify at the Venue the actual seat corresponding to the ticket for that event, or in the case of a general admission ticket, we are able to identify (acting reasonably) and cancel the relevant ticket, and (b) you give us a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case we will issue a replacement ticket to you for a reasonable administration fee. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.
Subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law), if an event takes place then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions.
LIMITATION OF LIABILITY
To the extent permitted by law (including, without limitation, the Australian Consumer Law), Hayward Street Studios shall have no liability to you beyond the face value of the ticket purchased plus any relevant per transaction handling fee and delivery fee. Neither the Event Partner nor Hayward Street Studios shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk. We accept no responsibility for any personal property. This provision does not affect your rights or remedies in relation to any Consumer Guarantee that may be applicable to our services.
INJURY AT EVENTS
To the extent permitted by law, Harvest Rain Ltd disclaims all liability for any injuries caused at an event. Stay alert at all times before, during and after the event. If struck or otherwise injured or distressed, immediately ask an usher for assistance or directions to a medical station or contact an emergency service. By purchasing a ticket for an event at Hayward Street Studios, you acknowledge and accept these terms and conditions in your personal capacity and on behalf of any accompanying minor. You assume all risks which are incidental to the relevant event, whether before, during or after the event. We will not be liable for any obligations owed by the Event Partner to you as a ticket purchaser or ticket holder.
Event Partners reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct the Event Partner or their agents, employees or contractors deems to be disorderly, who uses vulgar or abusive language or who otherwise fails to comply with the Event Partner's or the Venue's terms and conditions. A ticket is a revocable licence and breach of any such terms and conditions will terminate your licence to attend the event without refund or compensation. A ticket is not redeemable for cash.
All patrons attending an event must hold a valid ticket for that event. Late arrivals to an event may result in non-admittance until a suitable break in the performance.
RECORDING, TRANSMISSION OR EXHIBITION
Cameras, video and audio recorders, mobile phones and pagers may not be permitted. You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to the Event Partner to utilise your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after the event) in any medium or context without further authorisation or compensation.
YOU ARE SUBJECT TO SEARCH
You may be requested to submit yourself and your belongings to a search on entry to an event for which you hold a ticket. By purchasing a ticket from Hayward Street Studios, you consent to such searches and waive any related claims that may arise (to the extent permissible by law. If you withdraw your consent to such searches, you may be denied entry to the event without refund or other compensation. Event Partner rules may prohibit certain items from being brought into the Venue, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers. Such items may be confiscated and we do not accept any responsibility for confiscated items.
UNLAWFUL RESALE OF TICKETS
There are laws in place in certain states that prohibit resale of tickets to certain events or limit the prices at which they may be resold. As a ticket purchaser, you are responsible for complying with any such laws. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by the Event Partner.
Details of all successful and completed ticket purchase orders are sent to the purchaser (in the form of a confirmation page or email) with a confirmation number. If you do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assumed that an order was not placed because you failed to receive confirmation.
The price shown for tickets includes GST and, where applicable, per ticket fees but excludes fees that are calculated on a per transaction basis. Per transaction fees are added to the final total of your order. The fees calculated on a per transaction basis are handing fees and delivery fees. Handling fees cover the costs of providing ticketing services, including things like infrastructure costs and operating an internet site. Handling fees vary depending on the event and are agreed between the relevant Event Partner.
AMOUNT OF TICKETS PER CUSTOMER
When purchasing tickets, you are limited to a specified number of tickets for each event (also known as a 'ticket limit'). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
All ticket prices are stated in Australian Dollars.
LAW & JURISDICTION
The provisions of this Purchase Policy are governed by the laws of Queensland, Australia